First, thank you for supporting me in this creative pursuit; it is one of my life's purposes. I want to ensure your satisfaction with your order, so if you have any concerns or questions, please do not hesitate to contact me. Together, we can make things right!
As a small business owner, I specialize in custom products. While I do not offer refunds, your satisfaction is my priority. Let's collaborate to ensure your experience meets your expectations.
Since everything is custom ordered, and then shipped, you can expect to receive your order within 8-10 business days (USA) from your order date.
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, please contact me at the email address provided in your shipping confirmation email.
Before getting in touch with me, please help me out by doing the following:
Email me at the email address provided in your shipping confirmation email.
Mistakes happen all the time, so if you accidentally entered an address that is considered insufficient by the shipper, the shipment will be returned to my facility. You will be responsible for the cost of the reshipment once I receive the original shipment and have your updated, accurate address. I understand that mistakes can occur. Within 7 days of your expected shipment arrival, please email me at the email address provided in your shipping confirmation email, and let’s get this resolved as soon as possible.
I’m sorry to hear that the product you ordered arrived damaged or was incorrect. To help me resolve this for you quickly, please contact me at the email address provided in your shipping confirmation email within 7 days from the time you received your product and include at least 3 photos of the damaged areas or incorrect product, your order number, and any other details you may have about your order. I’ll get back to you with a resolution as soon as possible!
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